🔁 Refund & Return Policy

At claire-thompson.net, we create and deliver digital experiences — ebooks, audio content, and exclusive story-based material. Due to the nature of these products, please review our policy carefully before making a purchase.

1. Digital Product Policy

All products sold on our site are digital downloads. This includes:

  • Ebooks (PDF, ePub, or other formats)

  • Audio files (MP3 or streaming links)

  • Exclusive bonus content (PDFs, voice messages, etc.)

Once a digital item has been delivered via email or download link, it is considered fully delivered and non-returnable.

2. No Refunds

We do not offer refunds or exchanges on digital products. This policy is in place because:

  • Digital goods cannot be “returned” once delivered

  • Access to downloadable material cannot be revoked once granted

  • This ensures fairness and integrity for all customers and protects our content from misuse

Please ensure you read product descriptions carefully and reach out to us if you have any doubts before purchasing.

3. Exceptions (If Applicable)

We will only consider refunds or replacements in the following rare cases:

  • The file is technically faulty or unusable, and we are unable to provide a working version

  • You were charged in error or purchased the same item twice

  • Your access link never arrived, and support was unable to resolve the issue

If you believe your case qualifies, please contact us within 7 days of purchase at:
📧 Contact@claire-thompson.net
Be sure to include your order number and a clear description of the issue.

4. Contact Us

We’re committed to providing a quality experience. If you’re unsure about a product or need help before or after purchase, don’t hesitate to reach out.

📧   Contact us on Contact@Clairethompson.store or on  +447450584781